Refund Policy

Dewmor.com operates on a subscription-based model (monthly and yearly plans).

Refunds are provided under specific conditions outlined below.

• We offer a 14-day free trial
• No automatic billing occurs after the trial unless the user manually subscribes

You may request a refund if:

• The request is made within 7 days of the initial purchase date
• There is a valid reason (e.g., technical issues, service unavailability)

This 7-day window applies to both monthly and annual subscription plans. For annual plans, cancellations after this window will stop future billing but will not entitle you to a refund for the remaining subscription period — no pro-rated refunds are issued.

Refund eligibility is determined at our sole discretion.

Refunds will generally not be provided for:

• Change of mind after significant usage
• Failure to cancel before renewal
• Partial usage of a billing cycle
• Violations of Terms of Service

• You may cancel your subscription at any time from your account settings
• Cancellation prevents future billing; access continues until the end of the current billing period
• No partial refunds are issued for unused time in a billing cycle unless required by applicable law
• Following account deletion, your data will be retained and then purged within 90 days in accordance with our Privacy Policy

To request a refund:

1. Email support@dewmor.com with the subject line "Refund Request"
2. Include: your registered email address, Razorpay Order ID or Payment ID, date of purchase, and the plan name you subscribed to
3. Briefly describe the reason for your refund request

We will acknowledge your request within 48 hours and communicate the outcome within 7 business days.

• Approved refunds will be processed within 7–10 business days
• The time to reflect in your account depends on your payment provider

• Refunds will be issued to the original payment method only, processed via Razorpay
• We are not responsible for delays caused by payment processors or banks
• Approved refunds include the GST (18%) component of the original payment. If you claimed Input Tax Credit (ITC) on the original tax invoice, you are required to reverse the ITC in your GST filings as prescribed under the GST Rules

Initiating a chargeback without contacting us first may result in:

• Account suspension or termination
• Permanent restriction from using the Service

We may provide refunds outside this policy:

• To comply with legal obligations
• In exceptional circumstances at our discretion

We may update this Refund Policy at any time. Continued use of the Service constitutes acceptance of changes.

For refund-related queries:

support@dewmor.com